Dan presented a program for our Madison, Wisconsin Better Business Bureau accredited business members, and after working with Dan on the program and receiving such wonderful comments from the members who attended, I did not hesitate to ask Dan once again to come to Milwaukee to present a program on customer service to our business members in SE Wisconsin. Dan’s knowledge and expertise are superb. His presentations are educational, well received and entertaining. He gives his audience something to take back to their businesses that will assist them in their future business relationships.